12xbaji Privacy Policy

12xbaji (hereinafter referred to as "we", "12xbaji", or "the Platform") operates a trusted online gaming and Sports Betting platform for users in Bangladesh. We believe your privacy is a fundamental right and protecting it is our responsibility.

This Privacy Policy ("Policy") describes what personal information 12xbaji collects, how it is stored and used, and the measures we take to protect it. By using the 12xbaji website, mobile app, or any of our services, you agree to the terms of this Policy.

This Privacy Policy is part of our Terms & Conditions These documents are complementary and apply together. If you disagree with any part of this policy, please stop using 12xbaji services and request account deletion.

12xbaji collects information in several ways. Some data is provided directly by you, while other data is collected automatically when you use our platform.

Information you provide directly:

• At registration: full name, date of birth, email address, mobile number, and residential address.
• For KYC verification: a copy of your National ID, passport, or birth registration certificate.
• Payment Information: bKash, Nagad, or Rocket numbers and transaction details.
• When contacting support: your messages, complaint details, and any attached files.
• When filling out a promotional form: the information specified in that form.

Automatically collected information:

• Device information: your device type, operating system, and browser version.
• IP address and approximate geographic location.
• Your activity on the site: pages visited, time spent, and games played.
• Information collected through cookies and similar technologies (details below).

12xbaji uses collected data only for legitimate and necessary purposes. All intended uses of your information are clearly outlined below.

• Account Management: For registration, login, password reset, and account verification.
• Service Delivery: To process betting, lottery, gaming, and financial transactions.
• KYC & Legal Obligations: To verify identity and comply with anti-money laundering regulations.
• Customer Support: To address your complaints and respond to your inquiries.
• Security Guarantee: To detect fraud, unauthorized access, and suspicious activity.
• Contact: To send you important updates, promotions, and bonus information (you can opt out at any time).
• Platform Development: To analyze user experience and further improve our services.

12xbaji's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device that help enhance your experience on our platform.

Types of cookies we use:

• Essential Cookies: These are required to maintain login sessions, ensure security, and enable core functionality — the site cannot operate without them.
• Functionality Cookies: To remember your preferred language, settings, and login details.
• Analytics Cookies: To understand which parts of the site are used most — this data is anonymized.
• Session Cookies: Automatically deleted when you close your browser.

You can manage or disable cookies through your browser settings. Please note that disabling certain essential cookies may affect site functionality.

12xbaji never sells your personal data to third parties. However, limited information may be shared with trusted partners when necessary to operate our services properly.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• KYC Service Provider: Trusted identity verification partners bound by strict confidentiality agreements.
• Law Enforcement: Information is disclosed when required by a valid court order or a lawful request from a government authority.
• Technology Partner: Cloud hosting and server service providers — for infrastructure management purposes only, with no right to access or use your data.

12xbaji uses industry-standard security technologies and practices to protect your data. Our security systems are continuously updated to defend against emerging cyber threats.

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security is applied when accessing your account.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Encrypted backups are stored regularly on secure servers.
• Firewall & Intrusion Detection: Unauthorized access detection and prevention systems are active around the clock.

12xbaji believes every user should have full control over their own data. You can exercise the following rights at any time.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You can request corrections or updates to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your personal data when closing your account (except where required by law).
• Right to Object to Processing: You can request to opt out of marketing communications.
• Data Portability: You can request a copy of your data in a structured, portable format.

To exercise these rights support@12xbaji.net Email us or reach out via live chat. We will respond within 30 days.

12xbaji does not retain data longer than necessary. Retention periods vary by data type and are outlined below.

• Account Information: For the duration your account is active, and up to 5 years after closure as required by law.
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Up to 7 years after account closure, in accordance with regulatory requirements.
• Support Conversations: Retained for up to 2 years after resolution for reference purposes.
• Analytics Data: Indefinitely in anonymized form, with no personally identifiable information retained.

12xbaji strictly does not provide services to anyone under the age of 18. Our platform never knowingly collects information from minors under any circumstances.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Date of birth is re-verified during the KYC process.
• If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
• If parents suspect their child is using our platform, please notify our support team immediately.

12xbaji reserves the right to modify or update this Privacy Policy as needed. Changes may occur due to regulatory updates, the addition of new services, or security improvements.

• For significant changes, notice will be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of the page always reflects the most current version.
• To view a previous version, please contact our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We take every message seriously.

• Email: support@12xbaji.net
• Live Chat: Available 24/7 via the chat button on the 12xbaji website.
• Response times: 48 hours for general requests, 24 hours for urgent matters.